How to request a change or cancellation
Because booking confirmation happens through chat or direct contact, change and cancellation requests should be sent through the same contact channel used to confirm the trip.
Customers should notify the transfer desk as early as possible if plans change.
Route, time, date, or vehicle changes
Changes to pickup point, drop-off point, date, time, vehicle, passenger count, or luggage count may require a new quote or manual confirmation.
A previous estimate may not apply after trip details change.
Availability can change
Event nights, ferry schedules, remote areas, weather, route conditions, or peak demand may affect availability.
The website should not be treated as a live dispatch confirmation. Final details are confirmed through an available contact channel.
No online payment or refund processing
This website does not process online payment and does not run a refund workflow.
Any payment, refund, deposit, or cancellation fee discussion should happen only through the real contact channel used for the confirmed trip, if applicable.